Complaint & service management

One system of record for complaints, allocation, and SLA.

CSMS replaces spreadsheets and manual trackers with a configurable, multi-tenant platform: register complaints, allocate engineers, track service activity, monitor SLA breaches before they happen, and collect customer feedback — without a single line of custom code per tenant.

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Free to startTenant isolatedSLA built-in

CSMS complaint master table showing customer, status, and SLA columns

Features

Built for operational teams

Everything a service operations team needs, none of the custom engineering.

Configurable, not custom

Tenant admins configure complaint fields, activity types, SLA rules, and feedback forms — no engineering changes per customer.

SLA visibility before it's late

Response, allocation, first-visit, and resolution SLAs with configurable pre-breach warnings, so risk is visible while there's still time to act.

A real activity timeline

Every call, part order, site visit, and reschedule is a timestamped, attributed record — not a status field that erases history.

Secure feedback, no customer login

Completed complaints generate a secure, expiring link. Customers answer a short form on their phone — no account required.

Tenant-isolated by default

Every tenant's data, configuration, and users are isolated and enforced server-side, not just hidden in the UI.

Free to start

The current release is free for tenants, with a plan/entitlement model designed in from day one for what comes next.

Product preview

See your operations at a glance

A real screenshot of the CSMS operations dashboard — the same KPI cards, trend charts, and SLA indicators your team sees on day one.

CSMS operations dashboard showing complaint KPIs and a registration trend chart

Ready to centralize complaint operations?

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